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N/A |
| Overall quality of our products |
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| Shipping documentation |
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| Packaging of shipment and
condition of arriving goods |
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| Lead time from order to shipment |
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| Lead time from shipment to
delivery |
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| The ability to resolve
quality issues in a timely manner |
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| Technical knowledge and
assistance on the Microsoft
program |
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| Personal service and responsiveness of our Account-Manager/Customer Service |
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| Availability of our Account-Manager/Customer Service |
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